The genuine leather that we use to create our products is a natural material made from wild animals and is therefore subject to change from hide to hide. Signs of wear, stretch marks and other characteristics are normal when working with leather. Small scratches, blemishes, or dents may be visible on the product, which come from the experiences of the animal. We believe that these characteristics give our products character and add to their appeal. Our products are crafted and handled with care, and each hide is hand selected for quality and character.
Unfortunately, we cannot accept returns or exchanges on personalised items.
Items without personalisation can be returned within 14 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.